Shipping & Returns Policy
At Dracir Official, we are committed to ensuring your satisfaction with every purchase. Please read our order processing, shipping and returns policy carefully to facilitate a smooth experience.
Order Processing & Shipping Policy
We thank you for shopping Dracir Official. Get ready to redefine your professional wardrobe. After your order has been placed successfully, please allow 3 weeks for your order to be processed before shipment. You will be sent an email with your order confirmation details. All suits are custom made and tailored to perfection.
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Orders are processed and shipped during business days and working hours only. Weekends and holidays are not business working days. Tracking details will be emailed to you once your order has been shipped. We are not responsible for lost or stolen packages. Claims must be filed with the US postal office. You may reach out to customer service if you have any questions or concerns about your order.
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Returns Policy
Eligibility for Returns:
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Suits must be unworn, unaltered, and returned in their original condition.
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Returns must be initiated within 14 days of receiving the product.
Return Process:
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To initiate a return, please contact our customer service team by clicking here.
Shipping Costs:
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Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
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Original shipping charges are non-refundable.
Refund Processing:
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Once we receive the returned suit and verify its condition, we will process the refund within [7-14] business days.
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Refunds will be issued in the original form of payment.
Exchanges:
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We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
Defective or Damaged Items:
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If you receive a defective or damaged suit, please contact us within 7 days of receiving your order to arrange for a refund.
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By making a purchase from Dracir Official, you are agreeing to and acknowledge our shipping and returns policy. We appreciate your understanding, and our team is here to assist you with any inquiries or concerns.
Thank you for choosing Dracir Official for your suit needs!
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